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WELDGOD / Digital products
WELDGOD reviews digital-product issues fairly within the circumstances of a purchase. This policy does not limit mandatory consumer rights under applicable law.
01 / Digital files
Digital products can be copied or retained after delivery or access. For that reason, refunds may be limited once the purchased digital files have been delivered or made accessible, subject always to applicable mandatory consumer law.
A refund is not automatically guaranteed simply because a purchaser changes their mind after receiving the digital files, where permitted by applicable law.
02 / Delivery or file issues
If purchased files were not delivered, are materially corrupted, are incomplete relative to the purchased package, or the wrong package was supplied, contact WELDGOD so the issue can first be reviewed and corrected files or the correct package can be supplied.
If an issue cannot reasonably be corrected, any appropriate remedy will be handled in accordance with applicable law and the circumstances of the purchase.
03 / Payment errors
Duplicate or clearly erroneous payments should be reported to WELDGOD. Where verified, they will be reviewed and corrected as appropriate.
04 / Mandatory consumer rights
This policy does not state that statutory cancellation or withdrawal rights are universally waived for digital products. Mandatory consumer rights that apply to a purchase remain unaffected.
No fixed refund window is stated here. Each request is considered based on the product, delivery status, and applicable law.
05 / Contact
For a delivery, file, or payment issue, contact WELDGOD through the existing inquiry channel and include the relevant order details so the request can be reviewed.